Fix your Outlook email connection by repairing your profile
Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
Do you have an Office 365 account?
Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016
- In Outlook 2010, Outlook 2013, or Outlook 2016, choose File.
- Choose Account Settings > Account Settings.
- On the Email tab, choose your account (profile), and then choose Repair.
Note: The Repair option isn’t available if you’re using Outlook 2016 to connect to an Exchange account.
- Follow the prompts in the wizard, and when you’re done, restart Outlook.