When the system displays this error code 0x80D02002 Windows 10 or 8, this means that there are several issues with your system. This error code is common when booting from bios to USB when installing Windows 10. The error can also arise when you do a clean install of Windows 10. So, this explains as to why it didn’t go through.
In this case, what I can highly suggest is to utilize all the recovery image you can download one at a time to check if one the recovery image would be able to let you make your Surface device operable again. Please follow the instructions below to be guided.
HOW TO DOWNLOAD, CREATE AND USE A USB RECOVERY DRIVE –
To download the Recovery Image:
You’ll need a PC running Windows 7 or later or a Surface Device and a USB flashdrive (16GB or 32 GB).
- Visit the page to Download the recovery image for your Surface
- Sign in with your Microsoft Account
- From the list of Surface devices available, select the device that you need a recovery image for
Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for your Surface device.
- Download the recovery image using the button on the page
- When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.
Format USB Drive:
- Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface
USB recovery drive.
- Insert your USB drive into the USB port of your PC.
- From the desktop, open File Explorer
- Tap and hold or right-click on the USB drive and choose Format
- Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
- Tap or click OK to erase the contents of the USB drive
- Tap or click OK when the format is complete
Create a recovery drive:
- On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
- Select the USB drive you formatted earlier for the location and click Extract.
Use a USB recovery drive to reset your Surface:
- Shutdown the Surface
- Insert the USB recovery drive into the USB port
- Press and hold the volume-down (-) rocker
- Press and release the power button
- When the Surface logo appears, release the volume-down (-) rocker
- Surface will start the recovery software on the USB recovery drive
- When prompted, choose your language options and keyboard layout
- Select Troubleshoot
- Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
- If prompted, select Repartition the drives
- If prompted for BitLocker Key, tap Skip this Drive and continue with the reimaging process.
If in case reimaging the Surface device won’t really go through using all the available recovery image for Surface Pro (5th Gen), you can check this thread posted in Windows Community and kindly follow the discussion he posted and see if the said instruction helps.